PRIVACY POLICY
At Rade Apparels, we value your privacy and are committed to protecting your personal information.
Information We Collect
- Name, phone number, email address, and shipping/billing address
- Payment details (processed securely via third-party payment gateways)
- Browsing data (cookies, IP address, device information)
How We Use Your Information
- To process and deliver your orders
- To communicate order updates and customer support
- To improve our website and user experience
- To send promotional updates (only if you opt-in)
Data Protection
We implement appropriate security measures to protect your personal data. Payment information is never stored on our servers.
Third-Party Sharing
We may share your data with:
- Payment gateways
- Shipping and logistics partners
Cookies
Our website may use cookies to enhance your browsing experience.
Contact
For any privacy-related concerns, please contact us at:
rdac2510@gmail.com
RETURN & REFUND POLICY
At Rade Apparels, all products undergo strict quality checks before dispatch.
No Returns or Refunds
We do not accept returns or provide refunds under normal circumstances.
Exceptions (Eligible Cases Only)
Returns/replacements will only be accepted if:
- The product received is damaged (torn, defective stitching)
- There is a color dye issue or manufacturing defect
- The wrong product was delivered
Mandatory Requirement
- A clear unboxing video is required as proof
- The video must show the package being opened from the start without cuts
Without an unboxing video, requests will NOT be considered.
Resolution
- Replacement of the same product OR
- Store credit (based on availability)
CANCELLATION POLICY
We understand that plans can change.
- Orders can be cancelled within 12 hours of placing the order
- Once the order is processed or shipped, cancellation is not possible
- Prepaid orders cancelled within the allowed time will be refunded to the original payment method
To request a cancellation, contact us immediately at:
rdac2510@gmail.com
EXCHANGE POLICY
We offer exchanges to ensure the right fit and satisfaction.
Eligibility
- Exchange requests must be raised within 3 days of delivery
- Product must be unused, unwashed, and in original condition with tags
Process
- Customers must contact us to initiate exchange
- Reverse shipping may be arranged or guided
Conditions
- Exchange is subject to stock availability
- Only one exchange per order is allowed
- Customers may be required to bear shipping charges for exchange
SHIPPING POLICY
Domestic Shipping (India)
- Delivery time: 2–6 business days
- Orders are processed within 1–3 working days
- Shipping charges are additional and calculated at checkout
International Shipping
- Delivery time: 7–15 business days (approx.) depending on location
- Shipping charges will be calculated at checkout
- Customers are responsible for any customs duties, taxes, or import charges as per their country regulations
Delays
While we aim for timely delivery, delays may occur due to logistics, weather, or external factors beyond our control.